Customer Advisor (German speaker)

We’re looking for a passionate customer advisor, who loves to interact with our customers. 🛵 Full-time • Utrecht

Description

At GO Sharing we believe that every day presents a new chance to grow. We challenge our people in a focussed, creative and pleasant environment. GO Sharing believes in a positive and responsible way of working, whereby we strive to improve every day. Our aim is to change mobility with GO Sharing as a total (green) solution. We want to become thé mobility sharing system in Europe. This is clearly reflected in our open, social, and entrepreneurial environment. Here, we learn from each other and value trust more than focussing on hierarchy. We create joy for the customers and joy for employees. It’s not just a job. It’s a working experience you will love to wake up for every day.

Where you fit in 

As a customer service agent, you are responsible for giving advice, solving problems, and delivering the best customer service to our customers. Your job is to help them in an inspiring and personal way. Your responsibility is to build loyalty among new customers and retain all existing customers by making them fall in love with GO Sharing all over again.

  • • Delivering high-quality service via our support platform and telephone;
  • • Responding to challenging questions from customers, companies and municipalities;
  • • Solving problems in a quick, unique, and efficient way, by getting in touch with the right person or team;
  • • Always be two steps ahead;
  • • Multitasking and switch between several support media;
  • • Handling all tasks in a social and confident manner;
  • • Managing both internal and external relationships.


Who you are

  • • Ready to start your career;
  • • A genius problem solver & a native level German (Dutch speaker is an advantage);
  • • Have a natural sense for customer needs;
  • • Stress-resistant and flexible;
  • • Capable of finding efficient solutions;
  • • Positive mindset and assertive;
  • • Organized and structured;
  • • Driven to learn every day;
  • • Self-motivated and able to think creatively;
  • • Communicative, enthusiastic, and flexible;
  • • Fluent writing skills in German and English;
  • • Live in or around the vibrant city of Utrecht.


Perks

  • • Your job is one big adventure with new challenges every day;
  • • You get space for input, creativity, and growth;
  • • Training to learn and improve;
  • • The best Friday afternoon drinks;
  • • Free driving minutes on our e-mopeds;
  • • Good coffee;

 

Up for it?

So, do you want to fly with us to grand achievements and success? Apply now! Get our attention by sending us an original and motivating cover letter and your CV. Click on ‘GO’ and convince us of your skills! For questions regarding your application, you can call Mark at 0031 (0)6-15366555.

 

Apply for the position Customer Advisor (German speaker)

Please upload your CV and cover letter. We will contact you soon.
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