Frequently asked questions

On this page we’ve gathered all the frequently asked questions. Is your question not listed?

Frequently asked questions

Everything you need to know

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Registration & app usage

How do I change my personal information?
After signing up, click on your name. Here you can see your personal details and you can change them. The payment details can be found under the tab “Wallet”. If you need help, let us know via info@go-sharing.nl.
The e-moped can be started and stopped through our app. That is why our e-mopeds have an extra security system, a start and stop system.   If you see ‘Ready’ appearing in the dashboard, you can just drive away as usual. Is the ‘Ready’ sign off? Click on the button at the bottom, right next to the emergency lights button on your right hand and the e-moped can be started.     Are you still unable to start the e-moped? Please contact our costumer support via support@go-sharing.nl.
All available e-mopeds can be found on the map in the GO Sharing app. Choose an available e-moped near you and click the green button that says ‘Reserve’. You now have 15 free minutes to get to the vehicle and start your trip!
When you have selected the scooter in the app, you can reserve the scooter and walk towards it. Once arrived, stand next to the scooter and press ‘Rent’.    If you come across a scooter on the streets, you can simply scan the QR-code with the app and press ‘Rent’.
When you open the app, click on the profile icon on the right and register your phone number. Pay attention! Your number is verified with a code, so use the phone number that corresponds to the phone on which you have installed the app.   1 Press the profile icon on the right, fill in your personal details and click on ‘save’ 2 Follow the steps to submit your drivers license for verification 3 After uploading, your drivers license will be verified and you will receive a text within minutes 4 You can now add your payment method. You can drive per minute with your creditcard. If you want to buy a package, you can also pay via iDEAL 5 Do you want to start a ride? Find an e-moped near you on the map 6 Click on the e-moped icon and press ‘Reserve’ 7 Once arrived, click ‘Rent’ 8 Drive wherever you want to go!  

During your ride

How far can I go with a full battery?
Fully charged, the e-moped can reach more than 70 kilometres. However, the battery percentage declines faster in certain weather conditions or when there are two people on the e-moped. Is the battery almost empty? You can always switch to another scooter nearby to reach your destination. We charge our e-mopeds all the time so you can complete your trip! 
Yes, you can use your e-moped anywhere that local laws allow. Please note that you cannot end your trip outside of the service area. However, temporary parking is available outside of the service area as well.   For parking, you pay € 0.10 per minute.    
Wherever you are allowed to go with a normal moped! You can drive both inside and outside of our service area. However, be aware of our service areas:   – The green service area: You can drive within this area – The red service area: You can drive here but you can’t end your ride in this area – Outside the service area: You cannot end your ride here, but you can park temporarily.
No, this is forbidden by law. You are the only one who can make use of our service with your own account. Your GO Sharing is linked to your personal data as well as your drivers license. If someone else wants to drive too, they have to create their own account.  
No, there is not. You can drive as long as you want, because you are paying per minute.  Of course, pay attention to the battery percentage. Make sure you do not drive up to a 0% battery, but pick up another moped nearby on which you can continue your journey. GO Sharing takes care of charging the batteries in the service area.  
Yes, there is the possibility to travel with someone on the back of the e-moped. Please keep in mind that the maximum weight the scooter can carry is 160 kg.
Our e-mopeds are 24/7 available. In Groningen our e-mopeds are available from 06:00 – 01:00.  
Our e-moped can reach a maximum speed of 25 km per hour. 

After your ride

Where am I allowed to park the e-moped?
The moped can be parked anywhere within our light green area. We call this the ‘service area’. We ask you obey the rules and to take your environment into account. So treat it as if it is your own property. Make sure that: – You do not cause any inconveniences when parking your e-moped. -You park at a location where mopeds and/or bicycles are allowed. -Your e-moped stands steady and upright on its standard. -You do not let the e-moped lean against anything. -You do not park the e-moped on the road. -You are not blocking either an entrance or an exit.  
Fully charged, the e-moped can reach more than 70 kilometres. However, the battery percentage declines faster in certain weather conditions or when there are two people on the e-moped. Is the battery almost empty? You can always switch to another scooter nearby to reach your destination. We charge our e-mopeds all the time so you can complete your trip! 
Click on ‘END’ in the app and the e-moped will switch off automatically. This will end your ride. Note: your ride can be ended anywhere within the light green area. We also call this green area the ‘service area’.  You cannot end your trip outside the service area, but you can of course park (temporarily).     We ask you to obey the rules and take your environment into account. So treat it as if it is your own property. Make sure that:   – You do not cause any inconveniences when parking your e-moped. -You park at a location where mopeds and/or bicycles are allowed. -Your e-moped stands steady and upright on its stand. -You do not let the e-moped lean against anything. -You do not park the e-moped on the road. -You are not blocking either an entrance or an exit.  
After signing up, click on your name. Here you can see your personal details and you can change them. The payment details can be found under the tab “Wallet”. If you need help, let us know via info@go-sharing.nl.

Costs and pricing

How much does it cost to register?
Nothing! Because at GO Sharing we don’t have any registration costs.
Do you want to make a reservation for an e-moped in your area? You will have 15 free minutes to get there and start the e-scooter. Your paid minutes start counting from the moment you start the e-moped. When you end your ride in the app, the timer also stops.  
There are two ways to pay. You can pay for our packages with a CreditCard or iDeal. If a package does not suit you and you would like to pay per minute, it’s only possible with a CreditCard.
Prices start at €0.23 per minute and at GO Sharing you’ll only pay while using the e-moped. Our prices include maintenance, insurance and the battery. You pay for your ride, we do the rest!
No, you only pay per minute and there are no additional costs. You must, of course, obey the (traffic) rules, because fines are passed on to the user.
If the debit card is valid in the Netherlands, we will accept it.
 After your ride you will automatically receive an invoice by e-mail.
There are several possibilities to rent our mopeds for business. Contact us via business@go-sharing.nl.
Yes, both maintain possible. But, the payment methods are linked to different usage of driving minutes.
The online payment is completely safe. We use Adyen’s service for this. This Dutch company is a worldleader in the processing of payments. All transactions are SSL secured. However, GO Sharing does not store any bank details, this is all done via Adyen.
The prices per minute already includes VAT. But, for business packages the prices are mentioned without VAT.
There are a different packages in the app that you could buy. For example, you can drive with the GO Crazy package for €0.23 cents per minute. The minutes in your package will always stay valid.

Conditions

What is the minimum age to ride a GO Sharing e-moped?
From the age of 16 you can already drive with our GO Sharing e-moped. The mopeds are super easy to drive and the service is available to anyone with a valid drivers license.
With a drivers license B (car), drivers license A (motorcycle) or driviers license AM (moped) you can use our service.
No, you don’t need to wear a helmet. Our e-mopeds can reach 25 km per hour. Always take the local traffic rules into account.
All e-mopeds are covered by third party liability, with a deductible of € 500. Our monthly business packages are completely free of deductible.
The personal data you have entered is stored in a secure manner. All personal data is encrypted and stored on secure servers that are continuously backed up.  These servers are located in Frankfurt am Main (Germany) and are managed and maintained by the global professional server Infrastructure company Amazon Web Services (AWS).  

What if…

What if I have never driven an e-moped?
Our e-mopeds are available for everyone with a drivers license. Never driven an e-moped? Then it is advised to try this in an open space with half power, before you start making your first metres on our e-mopeds. The use of the e-mopeds is always at your own risk.  
Hopefully that will never happen. If this is the case, take photos in a respectful manner if possible and send this, together with an accompanying text and a claim form, to support@go-sharing.nl
Our e-moped can reach a maximum speed of 25 km per hour. 

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